Responsible Gaming at mcgame — your safety is our priority
Enjoy entertainment within your limits — protect yourself with deposit limits, time-out, and self-exclusion tools, and get support right away if you need it.
Why is responsible gaming important?
mcgame believes that online betting and gaming should be an enjoyable form of entertainment — not a source of financial stress or mental distress. Millions of cricket fans and gaming enthusiasts in Bangladesh use our platform, and the wellbeing of every one of them matters to us.
Responsible gaming means staying in control of your time and money, not making decisions driven by emotion, and keeping gaming a small part of your life — not everything. If you ever feel you are spending more time or money than you should, use our tools or contact our 24/7 live chat support.
mcgame is for people aged 21 and above only. Minors are strictly prohibited from accessing the gaming platform.
Age limit — for ages 21 and above only
To create an account and play at mcgame you must be at least 21 years old. Proof of age may be requested during account verification. Keep minors away from gaming — be careful that no child or teenager in your household can access your account.
Our protection tools
Deposit Limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it is subject to a set waiting period.
Time-Out
Need a short break? Set a time-out for 24 hours up to 30 days. Your account will be completely inactive during this period.
Self-Exclusion
Choose self-exclusion for a long-term break. Options range from 3 months to permanent. The account cannot be reactivated during this period.
Loss Limit
Betting will automatically stop once you have lost a set amount. This is one of the most effective ways to keep financial losses under control.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, the system will automatically log you out.
24/7 Support
If you experience a problem at any time, contact our Bengali live chat support. Our team will help you take the right steps.
How to set limits?
Setting limits on your mcgame account is straightforward. Follow the steps below:
Log in
Log in to your account and go to the "Account Settings" section.
Open the Responsible Gaming menu
Click the "Responsible Gaming" tab — you will find all the tools there.
Choose your limit
Enter the amount for a deposit, loss, or session limit and select the time period.
Confirm
Press the save button — a reduction in limit will take effect immediately.
Details of limits
| Tool name | Time to take effect | Change |
|---|---|---|
| Lowering a deposit limit | Instant | Immediately |
| Increasing a deposit limit | After 7 days | After the set break |
| Loss Limit | Instant | Immediately |
| Time-Out | Instant | When the period ends |
| Self-Exclusion | Instant | Request after the period ends |
| Session Time Limit | Instant | Immediately |
The account cannot be reactivated before the self-exclusion period expires. Requests to increase a limit always go through a cooling-off period so that you do not make decisions in the heat of the moment.
Signs of problematic gaming
If any of the following apply to you, pause and consider seeking help:
- Placing more bets to win back lost money — "chasing losses"
- Feeling restless or irritable when trying to stop gaming
- Spending more time or money than planned
- Hiding your gaming habits from family or friends
- Prioritising gaming over food, sleep, or work
- Taking on debt or dipping into savings for gaming
- Feeling anxious or low when not gaming
- Tried to cut back on gaming several times but failed
Remember: If you feel that any of the above is affecting your life, it is not a sign of weakness — it is the right time to ask for help. Our support team is available in Bengali 24 hours a day.
Responsible gaming tips
Set a budget
Decide before you start — how much can you afford to spend. Only spend an amount that, if lost, would not cause problems in your daily life.
Manage your emotions
Do not play when you are upset, tired, or under the influence of alcohol. Do not place large bets driven by emotion — make decisions with a clear head.
Keep gaming as entertainment
Gaming should be a source of enjoyment. It is not a guaranteed way to earn money — treat any losses as the cost of entertainment.
Tell your family
Talk openly with family and close ones about your gaming habits. Secrecy is the first sign of problematic behaviour.
Self-Exclusion — long-term break
Self-exclusion is a powerful tool that helps you stay away from mcgame completely for a set period. This tool is useful when you feel that regular limits are not enough and a stricter break is needed.
During self-exclusion you will not receive any promotional emails or bonus offers. Any withdrawable balance in your account can, at your request, be withdrawn before the break begins.
To reactivate your account after the break period ends you must contact support directly and complete a cooling-off period — it will not reactivate automatically.
We are here when you need help
Contact us to talk about a gaming problem or to set up self-exclusion. Our support team will help you with complete confidentiality and without judgement.
All responsible gaming requests are handled confidentially.
Protection for minors
mcgame places the highest importance on protecting minors from gaming. We do not allow anyone under 21 to create an account or play, and age verification is in place at the time of registration.
If there are young children or teenagers in your household, take the following steps:
Keep your password secure
Never share your mcgame account password with children. Use a strong password.
Log out
Always log out before leaving a device, especially if everyone in the household shares the same device.
Filtering software
Install parental controls or web filtering software on children's devices to block gaming sites.
Build awareness
Have open conversations with teenagers about the risks of online gaming and betting.
Frequently asked questions
Enjoy safely — we are by your side
Use responsible gaming tools, read the FAQ, or return to cricket, slots, and casino games — enjoy yourself within your limits.